We want you to love every purchase from Hair Jétique. Because our hair products are personal-care items, this policy explains clearly when refunds, returns or exchanges are possible.
1. Hygiene & Safety
For health and hygiene reasons, hair that has been worn, unwrapped from its original packaging, combed out, or tampered with cannot be returned or exchanged. Please inspect your order on arrival before opening the bundle or packaging.
2. Eligibility for a Refund
A refund or replacement may be issued when:
- You received the wrong item (different product, length or texture from what you ordered).
- Your order arrived damaged or was defective (photographs required within 24 hours of delivery).
- Your package was never delivered and is confirmed lost by the courier.
- Your order was cancelled by us due to unavailability.
3. Non-Refundable Cases
- Change of mind on worn or opened products.
- Damage caused by improper handling, styling, dyeing or chemical treatment after delivery.
- Items purchased during a sale or with a discount code (exchange only, at our discretion).
- Gift vouchers.
4. How to Request a Refund
Once approved, refunds are processed back to your original payment method (Paystack card refund or mobile money) within 5–10 business days, depending on your bank or network provider.
5. Exchanges
Where an exchange is approved, ship the item back in its original condition and packaging. Once we receive and inspect it, your replacement is dispatched promptly. Shipping costs for approved exchanges are borne by Hair Jétique.